We do recommend that you arrange a hire car for the duration of your stay on the island. Due to the topography of the island and lack of public transport, it is the best way to access and experience everything the island has to offer. We can arrange this on your behalf at an additional $45 per day or you can book direct with one of the several hire car providers available.
One of our friendly team will be waiting to Meet and Greet you at the airport. You will then follow them up to the property in your hire car where they will provide you with further information to make your stay comfortable. If you have not arranged a hire car, they will transfer you to the Retreat in their van.
We have a WiFi Hotspot for guests to use to access internet from their rooms and the property. You need to purchase a Norfolk Island Telecom Hotspot card from one of the local shops to be able to access it. P & R Supermarket is located nearby and open 7 days a week until 9pm.
You would need to discuss this with your mobile phone provider prior to coming on holiday. We do provide you with a Norfolk Telecom mobile phone to use during your stay so you can contact local businesses and back home if needed. Mobile credit will need to be purchased for making outgoing calls/texts.
The apartments are not serviced however a change of towels are provided within the bathroom vanity for you and if your stay is longer than a week, we will provide a change of linen halfway through your stay if required. The onsite manager can also assist you with any further needs or requirements throughout your holiday.
Yes. We have coin operated washers and dryers available for guest usage. Laundry powder is provided.
Most of the shops in the main shopping area are open 9am-5pm Mon to Fri EXCEPT for Wed when most places close at 12:30pm. Sat shops are open 9am-12:30pm. Sun most shops are usually closed although there may be the odd one open till 12:30pm. The local supermarket, Foodlands, is open 7 days a week until 6pm. P & R Supermarket and Pawpaws Pumpshed are open 7 days a week until 9pm and contain various food items. Regardless of what day you arrive on you will be able to find basic food essentials.
We do not have bicycles for hire from the property itself but there are places in town that you can arrange bike hire from instead. We can assist with this if you wish.
We have three pairs of flippers and one mask and snorkel that guests can use at their leisure from the office. We do not have gear for hire but several places in town do and we can assist you with arranging this if needed.
We provide each guest with a beach towel for their use during their stay and are happy to swap them out if requested.
You can bring in packaged items such as tea, coffee, cereal etc. Just make sure that you declare it on arrival. For further information on what products can be brought in please follow this link.